Privacy Policy

This Privacy Policy explains how Dendera, an online casino operating under the Curacao eGaming license, collects, uses, and protects personal information from its users. This policy applies to all players accessing the Dendera platform in Australia and New Zealand. By using our services, you consent to the data practices described in this policy.

1. Data Collection

Dendera collects various types of information to provide a safe and enjoyable gaming experience. The types of data we may collect include:

• Registration Data: Information submitted during account creation, including your name, date of birth, address, and contact information.
• Payment Details: Information necessary for processing transactions, such as credit card numbers, bank account details, and other financial information.
• Technical Logs: Data collected automatically while you use our platform, including your IP address, browser type, operating system, and device information.
• Cookies: Data stored on your device to enhance user experience and monitor site performance.

2. Purpose of Data Usage

Dendera utilizes the collected data for various legitimate purposes, including but not limited to:

• Account Management: To manage your account, including registration, logins, and account settings.
• Marketing Communication: To send you promotional materials and updates about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To protect against fraudulent activities and ensure the security of our services.
• AML Compliance: To comply with Anti-Money Laundering regulations and ensure the integrity of financial transactions.
• KYC Procedures: To verify your identity and age to comply with legal obligations and promote responsible gambling practices.

3. Data Sharing

Dendera may share your personal information with third parties in the following circumstances:

• Payment Providers: To facilitate transactions and process payments securely.
• Verification Partners: To perform identity checks and ensure compliance with regulatory requirements.
• Regulatory Authorities: As required by law, we may disclose your information to governmental and regulatory agencies to comply with applicable laws and regulations.

4. User Rights

As a user of Dendera, you have certain rights regarding your personal data, including:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information in specific situations.

To exercise any of these rights, please contact our support team.

5. Cookie Policy

Dendera uses cookies to improve your gaming experience and analyze website performance. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the proper functioning of our platform and enable you to navigate and use its features.
• Analytical Cookies: These cookies help us understand how users interact with our website, allowing us to improve our services.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our platform.

6. Data Security

Dendera takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our security measures include encryption, firewalls, and secure server hosting.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Changes to This Privacy Policy

Dendera reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

9. Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring a transparent data handling process.

10. Governing Law

This Privacy Policy is governed by the laws of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Australia.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.